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Terms & Conditions


Shipping & Delivery
• Shipping & Delivery charges are fixed at $ 12.99 for North Island, $ 14.99 for South Island and $ 39.99 for International Economy . • On delivery you must inspect the goods carefully for damage as Medshop New Zealand is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the  customer  advises us via telephone within three working days from the date of delivery. • We despatch our orders via Castle Parcels, Parcel Post, Courier Post. We anticipate that all deliveries will arrive as specified, however Medshop New Zealand cannot accept any liability for any delayed or lost deliveries. • Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address. • Due to weight restrictions with the couriers delivery surcharges will apply when orders exceed 5 kgs. International Customers may be asked to pay import customs duties, VAT, GST or other local taxes on their order when it arrives into their country. Each country sets its own rates for these taxes and duties and will be payable by the customer in the respective country.
Privacy & Security
When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you. What Personal Information Is Collected? Medshop New Zealand take the privacy of their customers very seriously. At Medshop New Zealand, all information provided by you is kept confidential, and is never given to anyone else unrelated to the processing of your order. Third parties who may have access to your information may include courier and credit card payment services who will use this information to deliver your goods and process your payment.
Returns & Replacements
• If you would like to return an item please contact Medshop New Zealand on 09 2637016  within 7 days of the invoice date to obtain a Returns Authorisation Number. Once you have a Returns number, you will need to clearly display this number on the outside of the parcel. Please include a covering letter explaining your reasons for return. You can then return the parcel to the below address, providing it meets the following criteria: • Goods must be returned as sold, (i.e. in the original packaging). Any goods returned without original packaging are subject to a restocking fee of a minimum of 30% of the original selling price• All returned goods will be inspected by Medshop New Zealand and if in resaleble condition in  original packaging will be refunded after deducting freight and credit card fees(if applicable). If goods are returned without original packaging, refunds will be processed after deductiing a minimum of 30%of original selling price and deducting freight and credit card fees(if applicable). Any free gifts, or bundled items delivered with the products must also be returned. • Any orders that have been personalised (such as engraved stethoscopes) or specially manufactured will not be accepted for Return (unless faulty), as they have been personalised or made to order. • Items of a sanitary nature are also not covered by our Returns policy. These items include needles, syringes, stethoscopes, continence products, nebulisers etc. Other items are also included please speak to our Customer Service Department for more information. • Certain products will need to be inspected by the manufacturer before we can return the product to you. You will be made aware of this when you contact us. For the attention of the Returns Manager (ref Medshop NZ ****) Medshop New Zealand PO Box 82096 Highland Park Auckland 2143. Please note: You must organise the return the items at your expense. Returns cannot be accepted without prior authorisation and a returns authorisation number. If the return is due to a faulty product, or a mistake on behalf of Medshop New Zealand, a freepost postage label will be sent, or a courier collection arranged. This is entirely at the discretion of Medshop New Zealand, and cannot be requested. .
• You can order products from our website, by ordering on-line or telephoning 09 2637016 • All orders will be processed and dispatched within 4-7 working days. In the event of unforseen circumstances such as war, terrorism, natural disaster, medical infectious outbreaks, tsunamis, earthquakes, electronic or biological warfare we reserve the right to delay shipments or cancel orders and refund monies where applicable. If product shortages occur due to unforseen emergencies Medshop New Zealand reserves the right to ration/cancel orders or offer the products at a revised price. The above delivery timeframe of 4-7 days is not applicable under these circumstances• If there is a problem with your order (if the product is out of stock, if there is a problem with your payment) you will be contacted as soon as possible. This contact will be either email or via telephone or via our website. • All images of products are purely for illustration only, and do not form part of the description of the product. • Medshop New Zealand cannot accept responsibility for any difference between the image on the website and the actual appearance of the product. • You can pay by Cheque, Internet Banking or via Eway or Paypal by Visa or MasterCard . In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be processed by Eway New Zealand or Paypal. • If the order is part despatched (i.e more than one delivery is required) you will only ever pay one delivery charge.
Payment, Pricing & Promotions
• Full payment must be made either by Cheque, Internet Banking, Direct Credit or by credit card via Eway or Paypal from your Visa or Master Card before we despatch your order. Customers with Accounts must pay by the 20th of the month following invoice. Goods are subject to availability. Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. • All prices are exclusive of GST, and are shown in New Zealand dollars. • GST will be charged on all orders within New Zealand. If you would like to pay by credit card please call 09-2637016 with your credit card details and we can process the payments.
Cancellation of Orders
To cancel your order you must contact us via telephone during our opening hours (Monday to Friday 9.00am to 4.30pm). Answerphone messages or email cannot be accepted for order cancellation. The contact number for ourCustomer Service Department is 09 2637016. Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason. When payment is made by credit/debit card and the order is cancelled a refund will be processed after deduction of a minimum of 4% of invoiced / ordered amount. Credit card/ transaction charges paid by us to Visa / Mastercard, ANZ bank or payment processors such as E way, Paymate and/or Paypal in excess of 4% of the invoiced amount will be deducted and the balance refunded.
Updating Account Information
You can update your account information by simply logging in and making the required changes.